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Procedure in the event of damage

Below you will find a checklist, the contents of which you should send to us via the contact e-mail address in the event of damage, so that we can get back to you as quickly as possible with a solution, i.e. whether a repair authorisation can be given directly or whether a cost estimate should be obtained first.
  • Company, surname, first name
  • Email address
  • What was damaged?
  • Course of damage: when, how, where did the damage occur?
  • Is the damage repairable or a total loss?
  • Amount of damage (initial estimate or cost estimate)
  • Purchase invoice for the defective equipment & other relevant documents
  • Pictures of the damaged equipment